Identify critical service dependencies
Map the technology, information, staff and providers needed to deliver a business service. Establish recovery priorities and decision authority through the institution's governance process. Include alternatives for communication and access when normal tools are unavailable.
Exercise decisions under uncertainty
Use bounded scenarios to test triage, containment, escalation and provider coordination. Record where responders lack information or authority. Review communications through approved institutional procedures and preserve the distinction between a rehearsal and a live incident.
Validate recovery and improvement
Test restoration where authorized and confirm the reconciliations needed before returning to ordinary operation. Turn exercise and incident findings into owned actions with verification criteria. Cicrim can facilitate planning, exercises and remediation coordination within an agreed scope.
Define a focused next step
Bring the current process, known constraints and accountable owners to a working session. Cicrim can help define the scope, working outputs and acceptance criteria before implementation begins.
Discuss incident response & operational resilience