Executive summary
Wealth services depend on advisors, operations, facilities, identity, communications, custody, portfolio accounting, market data, trading, documents, digital channels, integrations, cloud infrastructure, telecommunications, and vendors. Traditional recovery plans can restore individual systems while the complete client service remains unusable or unreconciled.
A modern BCP/DR model begins with critical business services and acceptable outcomes. It maps dependencies, defines decision rights and workarounds, tests realistic disruptions, reconciles data and transactions, protects evidence, and measures recovery in client and operating terms.
Set business-service tolerances
Define which client and regulatory obligations must continue, acceptable disruption and data loss, peak and market-calendar constraints, minimum capacity, priority populations, communication, and safe degraded service.
Map dependencies and failure modes
Include people, facilities, identities, data, applications, interfaces, jobs, vendors, telecommunications, documents, market services, manual procedures, and concentration or regional dependencies.
Design controlled workarounds
Specify alternate access, authority, queues, manual records, transaction limits, dual control, customer communication, backlog management, reconciliation, and return-to-normal decisions.
Test the complete recovery path
Exercise loss of identity, data, provider, integration, facility, communication, or staff capacity. Validate decisions, recovery, performance, control operation, data integrity, downstream confirmation, evidence, and learning.
Resilience measures that matter
- Critical-service and dependency coverage
- Recovery test success against business tolerances
- Time to safe client service and complete reconciliation
- Manual capacity, backlog, exception, and control performance
- Vendor performance, unresolved gaps, remediation, and repeat findings
From guidance to operating capability
Availability is only one part of resilience. The institution must know whether clients can receive the right service, employees can make authorized decisions, transactions and data are complete, controls still operate, and recovery can be demonstrated.
Cicrim helps wealth programs connect business continuity, disaster recovery, cyber response, vendor resilience, architecture, operations, reconciliation, testing, evidence, and executive reporting.
